Shipping Policy

Local Pickup

Local pickup is available at: RD Graphics & Design 2603 Guilderland Ave Rotterdam, NY 12306

Our regular hours are Monday–Friday 9 AM–8 PM, Saturday 9 AM–5 PM and Sunday 12 PM–5 PM.

We will notify you by your preferred contact method when an order is ready for pickup. Bring a valid order confirmation or be prepared to provide the name and contact information associated with the order. If someone else is picking up for you, make sure they have the order name or confirmation details.

Shipping Eligibility

Shipping is available for qualifying orders within the United States. Shipping availability depends on the product, size, weight, destination, production requirements and carrier availability.

Some projects may be pickup-only or may require a separate shipping arrangement. This can include oversized signs, fragile items, vehicle-graphics services, installation-based services, certain large-format materials, orders with special handling requirements or products that cannot be shipped safely or cost-effectively.

RD Graphics & Design will confirm shipping eligibility before production or fulfillment.

Carrier and Shipping Charges

RD Graphics & Design ships through UPS and FedEx for qualifying orders. Available service options, shipping charges and expected transit timing are determined by the final order details, package characteristics and destination.

Shipping charges are confirmed in the quote or invoice before the order is finalized. Unless we state otherwise in writing, shipping charges are separate from the product price and are not included in a website quote estimate.

We may use another carrier or service if it is necessary to complete the shipment safely, efficiently or in accordance with the agreed order terms.

Production and Delivery Timing

Production time and carrier transit time are separate. Most standard custom orders are typically completed within 7–10 business days after artwork, approvals, required payment and final order details are in place. Once an order ships, carrier transit estimates are not guaranteed delivery dates.

Shipping timelines can be affected by production complexity, supplier availability, customer-requested revisions, holiday volume, weather, carrier service disruptions, address corrections and other circumstances outside our control.

Address Accuracy

You are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, business name or other delivery details where applicable. RD Graphics & Design is not responsible for delays, return-to-sender events, redelivery charges or reshipment charges caused by an incomplete or incorrect address supplied by the customer.

If you need to change a shipping address, contact us immediately. We will make reasonable efforts to help when the order has not shipped, but changes may not be possible after a shipping label is created or a package is in transit.

Tracking

When tracking is available, we will send the tracking number to the email address or phone number associated with the order after the shipping label is created or the package is shipped. Tracking updates are provided by the carrier and may take time to appear.

Damaged, Lost or Delivery-Issue Shipments

Inspect your shipment promptly after delivery. If the package or product arrives damaged, contact RD Graphics & Design within 7 calendar days and include your order details plus clear photos of the product, packaging and shipping label. Keep all packaging until we provide instructions.

If a shipment appears lost, misdelivered or materially delayed, contact us promptly. We will reasonably assist with a carrier inquiry or claim when appropriate. Carrier decisions, investigations and claim timeframes are outside our control.

Where an issue is caused by an RD Graphics & Design production error or shipping damage supported by the facts, we will review the appropriate resolution under our Refund Policy. Carrier delays alone do not automatically qualify a custom order for a refund.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, refusal, missed delivery, unclaimed shipment or another customer-caused issue, the customer is responsible for any carrier charges, return costs and reshipment costs before the order is resent.

Contact

RD Graphics & Design 2603 Guilderland Ave Rotterdam, NY 12306 (518) 944-1689 RDGraphicsAndDesignNY@gmail.com