Refund Policy

Custom Orders

Custom orders are made specifically for the customer and are not eligible for return simply because of a change of mind, a later change in preference or a decision not to use the finished product.

Once a proof has been approved, materials have been ordered, personalization has begun or production has started, the order is generally non-refundable. This includes custom signs, banners, apparel, DTF gang sheets, promotional products, vehicle graphics, customized workwear, safety gear and other made-to-order products.

Cancellation Requests

If you need to cancel an order, contact RD Graphics & Design immediately. We will review the order status and let you know whether cancellation is still possible.

If work has not started and no non-recoverable material, design, setup or supplier cost has been incurred, we may cancel the order and refund eligible amounts. If design work, setup work, supplier purchasing, proofing, material preparation or production has begun, we may retain or charge for work completed and non-recoverable costs. Any available refund will be calculated after that review.

Defective, Damaged or Incorrect Work

If an order is defective, damaged in transit, materially different from the approved proof or incorrectly produced because of an RD Graphics & Design error, contact us within 7 calendar days of pickup or delivery.

Please provide your order information, a description of the issue and clear photos of the product, packaging and shipping label when applicable. Do not discard the product or packaging until we have reviewed the issue and provided instructions.

After review, RD Graphics & Design may choose the appropriate resolution based on the circumstances, including a reprint, repair, replacement, store credit or refund. We may require return of the affected product when practical.

Customer-Supplied Artwork and Approved Proofs

RD Graphics & Design is not responsible for errors present in customer-supplied artwork or in a proof approved by the customer. This includes spelling, grammar, phone numbers, addresses, logos, colors, placement, low-resolution images, content accuracy and other details that were supplied or approved by the customer.

Minor color, material, garment-shade, alignment or production variations that are customary for the applicable product or method are not defects.

Shipping Delays and Carrier Issues

Shipping carriers, including UPS and FedEx, control transit and delivery timing after a package enters their network. Carrier delays, weather, service interruptions and delivery delays do not automatically make a custom order refundable.

If a package appears lost, damaged or misdelivered, contact us promptly. We will reasonably assist with carrier review or a claim when appropriate, but we cannot guarantee a carrier’s decision or timeframe.

Refund Method and Timing

Approved refunds are issued to the original payment method when reasonably possible. Processing time can vary based on the payment provider or financial institution. If a refund is not appropriate, RD Graphics & Design may offer another reasonable resolution, such as a reprint, replacement or store credit.

Contact

RD Graphics & Design (518) 944-1689 RDGraphicsAndDesignNY@gmail.com

Please include your name, order details, date of pickup or delivery and photos when applicable.